Frequently Asked Questions
Everything you need to know about shopping with Flatline Van.
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while express options are available at checkout.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed apparel. Items must be returned in their original packaging with tags attached to qualify for a full refund.
How do I know which size to order?
Each product page features a detailed size guide. Our clothing generally follows a modern, athletic fit; if you prefer a looser style, we recommend sizing up.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer.
How should I care for my Flatline Van apparel?
To maintain the quality of the fabric and prints, we recommend machine washing cold with like colors and tumble drying on low heat or hanging to dry.
Can I exchange an item for a different color or size?
Absolutely. You can initiate an exchange through our online portal. Once we receive your original item, we will ship out the replacement at no additional shipping cost to you.